Frequently asked questions

Every used listing has a condition report with the measured battery health, charge cycle count and specific cosmetic notes, plus photographs of that exact machine. If what arrives doesn't match, you have 7 days to send it back and we cover the return shipping.

Grade A is near-mint with 85%+ battery health. Grade B has light cosmetic wear and 75%+ battery. Grade C has visible marks and 65%+ battery, priced accordingly. The grading page explains each in detail.

Yes. Reserve any unit online and we'll hold it for 48 hours at our shop. Come in, test it however you like, and only pay if you're happy.

On used listings, always. We never put manufacturer stock images on a used machine — you're buying one specific unit and you should see that unit.

Yes, nationwide. There's a small handling fee, and we'll call to confirm your order before dispatch. You can inspect the box on handover before paying the rider.

Cash on delivery and bank transfer are available now. Card and mobile wallet payments (Easypaisa, JazzCash) are being set up and will appear at checkout once our payment gateway is live.

Two to four working days on standard delivery, or next working day on express within Karachi, Lahore and Islamabad. All courier orders go insured with TCS and need a signature on handover.

Free on orders over Rs 1,50,000. Below that, standard delivery is Rs 600 and express is Rs 1,400. Store collection is always free.

New laptops carry 12 months. Used Grade A and B carry a 6-month store warranty, Grade C carries 3 months. That's parts and labour on normal-use failures, handled at our shop.

Our 7-day window covers laptops that don't match their condition report — in that case the return is free and the refund is full. For simple change-of-mind returns, get in touch and we'll do what we can, though a restocking deduction may apply.

Message us on WhatsApp or bring the machine to the shop with your order number. We diagnose it, repair or replace, and keep you updated throughout.

Yes — any brand, any age, working or nearly working. Fill in the sell form with your specs and a few photos and we'll come back with a price, usually the same working day.

Absolutely. Mention it in the notes on the sell form and we'll price the trade-in and the upgrade together, so you only pay the difference.